We're here when you need us.
We are located at 9500 Technology Drive in Manassas, just north of the IBM ballfields, near the intersection of Hwy 28 and Wellington.
You can reach us during our regular business hours - Monday through Friday, 8 AM to 5 PM - at 703-794-1225. Our fax line is 703-530-6560.
You can also fill out the feedback form on our website or e-mail us directly at HelpDesk@jtcinc.biz.
When contacting us during business hours by phone, fax, or e-mail, you can expect a response the same day.
Emergency / After-Hours Support
JTC employs the use of an on-call pager for emergency and after-hours support issues. A JTC technician is reachable 24 hours a day, 7 days a week. Please make use of the pager if...
- you have a mission-critical outage that needs to be addressed immediately
- you have an urgent support issue outside of business hours
- you have an SLA with JTC that includes after-hours support
Otherwise, please e-mail or call the Help Desk, and a technician will respond to you promptly during business hours.
The pager number is 888-328-5734.
Guaranteed Response Times
Customers with JTC Service Level Agreements (SLAs) can rest assured that we will respond to your phone call, e-mail, or page within the guaranteed response time specified in your SLA.
SLA customers always take priority over customers without SLAs.
To learn more about this and other ways that a JTC SLA can help ensure business continuity, please contact us today.