If a JTC technician has asked you to visit the "Remote Help" area of our website, you've come to the right place.
JTC makes use of an application called CrossLoop to connect to your computer and help you remotely.
From CrossLoop.com:
CrossLoop simplifies the process of securely working with friends located in different physical locations and across different network environments. CrossLoop enables you to see the screen and control the mouse and keyboard on a remote computer. It is as if you are working side by side at the same PC.
You can get up and running with CrossLoop in under 2 minutes. Simply download and install the application and it will automatically configure itself to your network environment.
Click on the CrossLoop Setup link below and follow the JTC technician's instructions.
| Attachment | Size |
|---|---|
| CrossLoop Setup - Windows XP, Vista, 7 | 2.06 MB |
| CrossLoop Setup - Mac | 8.47 MB |